Turn Down Service at Hotel

Turn Down Service at Hotel 

1. Turn down service is a service for cleaning and arranging guest rooms that are occupied at night by a room attendant who works on the evening shift.

2. The time required to perform a turn down service is five minutes for each room. 

3. The types of complimentary which are usually given during the turn down service are chocolate, candy, good night card, or a flower. 

4. Things that need to be considered when performing a turn down service, among others, are as follows. 

a. Turn on the lights as necessary and close the night curtain. 

b. Dispose of trash in its proper place and empty the rubbish bin. 

c. Tidy guests clothes if there are clothes that are messy, then place them on the bed or in the closet using a hanger. 

d. Replace drinking glasses and towe / that have been used by guests. 

e. Do not move guest files or documents that are on the table or bed. 

f. Complete the guest amenities in the guest bathroom. 

g. Turn off the guest room lights after cleaning. 

h. Record guest room check-out and check-out hours and items changed on the worksheet. 

i. Ensure guest rooms are securely closed and locked.