Contingency Skills at Hotel
1. Handling special matters or contingency skills are skills to manage possibilities or irregularities that are solved by creating solutions for each problem finding.
2. Every room attendant (housekeeper) at the hotel must have reliability, responsiveness, competence, courtesy, empathy, and good communication skills.
3. Handling of rat and insect pests is carried out so that the room is clean, comfortable, and free of germs. '
4. Types of maintenance treatment in handling pests in hotel rooms consist of daily treatment, weekly treatment, and monthly treatment.
5. Do Not Disturb (DND) is a hotel room status which indicates that guests should not be disturbed by anyone, including room boys or room maids.
6. Damaged guest rooms must be reported to the floor supervisor and the Engineering Department so that the engineers can follow up.
7. Lost and found is the term for finding lost hotel guest belongings, both in guest rooms and in public areas that are still within the hotel environment. Lost and found is fully managed by the Housekeeping Department.
8. If there are lost and found items, the room attendant (housekeeper) must report to the supervisor and record the found items in the lost and found book.
9. Handling suspicious and dangerous goods, emergencies and bomb threats, situations of robbery and mugging, fires and accidents, as well as gas leaks and electric shocks in hotels need to be handled according to hotel rules or procedures.
10. It is important not to panic when there is an emergency situation in order to minimize the panic that has arisen over the situation.
1. Handling special matters or contingency skills are skills to manage possibilities or irregularities that are solved by creating solutions for each problem finding.
2. Every room attendant (housekeeper) at the hotel must have reliability, responsiveness, competence, courtesy, empathy, and good communication skills.
3. Handling of rat and insect pests is carried out so that the room is clean, comfortable, and free of germs. '
4. Types of maintenance treatment in handling pests in hotel rooms consist of daily treatment, weekly treatment, and monthly treatment.
5. Do Not Disturb (DND) is a hotel room status which indicates that guests should not be disturbed by anyone, including room boys or room maids.
6. Damaged guest rooms must be reported to the floor supervisor and the Engineering Department so that the engineers can follow up.
7. Lost and found is the term for finding lost hotel guest belongings, both in guest rooms and in public areas that are still within the hotel environment. Lost and found is fully managed by the Housekeeping Department.
8. If there are lost and found items, the room attendant (housekeeper) must report to the supervisor and record the found items in the lost and found book.
9. Handling suspicious and dangerous goods, emergencies and bomb threats, situations of robbery and mugging, fires and accidents, as well as gas leaks and electric shocks in hotels need to be handled according to hotel rules or procedures.
10. It is important not to panic when there is an emergency situation in order to minimize the panic that has arisen over the situation.
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